Accessibility
Accessibility
The arena provides accessible seating with companion spaces and services for visitors with physical, sensory and non-visible disabilities. Plan your visit using the guides below, and contact the coke arena team to discuss your requirements.
Hidden Disabilities Sunflower
The arena participates in the Hidden Disabilities Sunflower programme, helping staff recognise when visitors with non-visible disabilities may need additional time, support or understanding.
Certified Autism Center
Coca-Cola Arena has received the IBCCES Certified Autism Center designation. Staff training, facility review and pre-visit sensory resources support autistic guests and people with sensory sensitivities.
Frequently asked questions
How can I book POD tickets?
Contact the box office to discuss accessible tickets and POD documentation.
I’m POD but don’t have a POD card. Can you assist me with booking a ticket?
Ask the box office which supporting documents are suitable before sharing personal records.
Is the venue wheelchair-accessible?
The venue has designated wheelchair seating and accessible facilities. Discuss your route and requirements before travelling.
Is the standing area wheelchair accessible?
Wheelchair positions are on Levels 1 and 4 rather than the standing floor.
Do POD guests get priority queues?
Venue guidance lists priority queues at the Plaza and box office for guests with valid POD documentation.
Is parking available for POD guests?
Designated accessible parking bays are available. Check arrangements for your event.
Can someone assist from the car park?
Contact the box office before your visit to discuss assistance, or ask a parking marshal on arrival.
Are box office booths accessible?
Check the current booth arrangements before travelling; the venue’s guidance describes accessibility improvements in progress.
Can POD guests attend events alone?
Companion requirements depend on your documentation and circumstances. Ask the box office about attending independently.
Are food and beverage concessions accessible for POD guests?
Accessible refreshment outlets include those on Levels 1 and 4.
Are silent rooms available?
Quiet-space arrangements vary by event. Ask about Door 4 and the ground-floor medical room.
Are service animals allowed?
Check the current entry conditions and discuss certification requirements with the venue before your visit.
Are medics available during events?
The venue’s accessibility guidance lists medical staff at events. Ask a steward where to find assistance.
What is the emergency process for guests who are hard of hearing or visually impaired?
Ask staff about visual alerts and assistance on arrival. Follow venue staff instructions during an emergency.
What is the emergency process for wheelchair users?
Ask staff about evacuation assistance and accessible routes on arrival. Follow the event team’s directions in an emergency.
Are accessible toilets and baby-changing rooms available?
Accessible toilets and baby-changing facilities are located on each level.
Are there seating options for hidden disabilities?
Discuss seating needs with the box office before booking. Specific requests depend on availability.
Is there tactile flooring, Braille signage, or hearing loops?
Some signs include Braille. Confirm current facilities rather than relying on planned upgrades.
Are sign language interpreters available?
Interpreters are not currently listed as available. Confirm the arrangements for your event.
Is the arena part of the Sunflower Scheme?
The venue participates in the Hidden Disabilities Sunflower programme.
What lighting effects can I expect at Coca-Cola Arena?
Bright LEDs, moving visuals and flashing lights may be present inside and outside the arena.
Are strobe lights or pyrotechnics used during events?
Effects vary by show and may include strobes, smoke or pyrotechnics. Check the event information before attending.
How loud are events at Coca-Cola Arena?
Amplified sound and strong bass can be loud. Consider suitable hearing protection if you are sensitive to noise.
Are noise-cancelling headphones available?
Ask Main Reception about headphone loans and return arrangements.
Will the venue be crowded?
Expect busy areas during entry, intervals and departure, particularly around seating, concessions and the Plaza.
What security checks should I expect on entry?
Entry screening may include metal detectors and handheld security checks.
What is the bag policy at the arena?
Check the current conditions of entry and event-specific bag restrictions before travelling.
Are sensory packs available?
Sensory packs are not currently listed as available. Bring the personal sensory items you need, subject to entry rules.
