FAQs

Coca-Cola Arena is a 17,000-capacity indoor venue in Dubai for concerts, sport and live entertainment.

Its flexible layout combines concert sound, hospitality spaces and adaptable event configurations.

The programme spans music, sport, exhibitions and conferences, alongside corporate celebrations and private occasions.

The arena uses cashless payments, including major cards and supported mobile wallets.

Find the arena at City Walk, Al Wasl, Dubai, United Arab Emirate.

Parking spaces are limited, so allow extra arrival time or consider public transport. Check current parking terms and rates before your visit.

Metro, buses, taxis and ride-hailing services provide travel options; Burj Khalifa/Dubai Mall is the nearby metro stop.

The parking system uses vehicle registration plates rather than paper tickets. Follow the instructions displayed at the car park.

Check the rates displayed at the car park or in its payment system for your visit.

Parking can be available outside event times. Consult the current parking schedule and displayed charges.

Check the car park's current tariff for chargeable hours, including holidays and weekends.

Ask the team about the current parking arrangements and eligibility requirements for People of Determination.

Check the current car park rules before leaving a vehicle overnight, as restrictions and additional charges may apply.

Venue guidance describes CCTV monitoring in the parking areas.

Call +971800223388 or contact the venue team for parking assistance.

Follow the payment instructions displayed at the parking facility and check the current payment options before leaving.

Choose your event and use its listed ticket purchase options. Contact boxoffice@cokearena.com if you need booking help.

Use the ticket sellers identified on the current event page, as approved channels can differ between shows.

Ask the Box Office about cash ticket purchases for your event and its opening hours.

The Box Office sits between Entrances C and D; follow the venue signs on arrival.

Email boxoffice@cokearena.com with your booking query so the team can help locate your confirmation or ticket.

Seat selection depends on the event's booking setup; some categories use automatic allocation rather than individual seat choice.

A clearly displayed mobile ticket barcode can be scanned at entry, subject to your event's ticket instructions.

Check your event's ticket terms for transfer and resale rules before passing a ticket to someone else.

Ticket changes and upgrades depend on the event terms and availability. Ask boxoffice@cokearena.com about your booking.

Contact boxoffice@cokearena.com to discuss larger bookings and group availability.

Ask boxoffice@cokearena.com which lounge, entry, merchandise or food extras are available for your event.

Send aisle-seat requests to boxoffice@cokearena.com so the team can check suitable availability.

Your ticket identifies the area you may enter; ask the Box Office before seeking a different seating or standing category.

The event page and ticket information provide the relevant door-opening time.

Check the entry conditions for your event before leaving, as returning to the venue may not be permitted.

Check the event's age and accompanying-adult requirements before booking tickets for children.

Review the Prohibited Items guidance before travelling, especially for bags, outside refreshments, cameras and strollers.

Backpacks and oversized bags are restricted. Check the current bag dimensions and storage arrangements for your ticket category.

Smoking and vaping are restricted inside the venue; ask staff about designated areas and the event's exit arrangements.

Phones are generally permitted, but performers may impose event-specific rules on their use.

Ask venue staff where to find charging facilities and whether portable chargers are available for your event.

Professional photography and recording equipment require prior approval. Contact the team to discuss media accreditation.

Outside refreshments are restricted; food and drinks can be purchased inside the arena.

Queueing arrangements vary by event, so check the arrival guidance before heading to the venue early.

Age limits are event-specific. Review the ticket guidance and bring identification if age checks apply.

Contact boxoffice@cokearena.com before booking to discuss suitable seating and any assistance you need.

Personal stools and other outside furniture are restricted in the standing area.

Ask the foyer team about accepting artist gifts; perishable or prohibited items cannot be accepted.

Venue guidance lists baby-changing and breastfeeding spaces on each floor; staff can direct you to the nearest room.

Tempo is the arena's own food and beverage concept, offering a changing selection for live-event audiences.

Selected Tempo items may be offered as ticket add-ons as well as at arena concessions; check your event's options.

Tempo combines international flavours with local sourcing and a mix of lighter dishes and familiar favourites.

Alcohol service depends on the event and applicable age rules. Consult the event guidance before visiting.

Staff may transfer drinks into suitable serving containers under venue rules; ask the concessions team about your drink.

Vegetarian, vegan and gluten-free choices are described in the venue's menu guidance; confirm ingredients and availability before ordering.

Contact the team in advance about medical dietary needs and any exception to the restrictions on outside food.

Menus can differ between shows, so check the options available at your event.

Consult the terms shown for your food or drink order and speak with venue staff about cancellation or refund requests.

Elevate is the arena's premium hospitality collection, including suites, lounges and enhanced event experiences.

Depending on the package, Elevate can offer premium seating, lounge access, hospitality or dedicated entry. Check the specific inclusions before booking.

Premium experiences vary by show, so consult the available packages for your event.

Explore the premium experience options and contact the team to confirm your preferred event and package.

Check the package terms for event-ticket requirements and any separately priced elements.

Ask the team about premium upgrade availability and the current package terms for your booking.

Plan around the event's door-opening time to allow time for any pre-show hospitality included in your package.

Parking inclusions differ by package. Confirm your booking's current arrangements with the team.

Seating and lounge access depend on the experience selected; review your package's locations and inclusions.

Smart casual clothing is suggested, but check whether your event or hospitality package specifies additional requirements.

Food and drink inclusions vary by package. Review the current menu, inclusions and any separate charges before booking.

Tell the hospitality team about dietary requirements well before your visit so they can confirm suitable options.

Contact the team to discuss premium hospitality for a private group, celebration or corporate occasion.

Minimum group sizes can depend on the private package; ask the team for the current booking requirements.

Check the age rules for your chosen lounge, as some premium spaces are intended for guests aged 21 and over.

Refund eligibility depends on the event and package terms accepted at booking; contact the team about your reservation.

Contact the venue team or call +971800223388 for help with Elevate enquiries.

Premier Club combines premium hospitality with food and bar options at selected events; its inclusions depend on the show.

Review the Premier Club package terms, including any requirement to hold a separate event ticket.

Ask the team about the current Premier Club seating arrangements and whether seats can be reserved.

Live Lounge is a hospitality space around the show rather than a place to watch the performance.

Contact the team to enquire about a Live Lounge Premium Table and confirm its guest capacity, refreshments and service inclusions.

Check your Live Lounge booking terms for its access period and cancellation or refund conditions.

Entourage Club is a Level 1 premium bar offering drinks and table service during selected arena events.

Check the current event guidance for Entourage Club access and any booking or age requirements.

The Venue Experience offers guided tours of the arena's backstage spaces, with Behind the Scenes and Access All Areas options.

Behind the Scenes introduces backstage and hospitality spaces; Access All Areas adds selected operational areas and technical demonstrations, including the Catwalk Experience.

Allow around 90 minutes for Behind the Scenes or two hours for Access All Areas, subject to the booked itinerary.

A tour booking is separate from admission to concerts, matches or other live events.

Reserve a tour in advance and confirm the available dates and times before making travel plans.

Aim to reach the meeting point about 15 minutes before the booked start time for check-in.

Contact the team if you are running late and consult your booking terms for missed-tour arrangements.

Your tour ticket provides the meeting-point information; contact the team if you need directions.

The reference tour format accommodates up to 15 guests; confirm the group size for your booking.

Parking is limited. Check the current parking arrangements and charges before your tour.

Venue guidance describes access to much of the tour route, but the Catwalk and some operational areas have limitations. Confirm your needs with the team before booking.

The venue describes lift access along relevant routes; ask the team to confirm arrangements for your tour.

Discuss access requirements with the team before booking so they can clarify the route and available assistance.

Ask the team about same-day spaces; booking ahead gives you more opportunity to choose a suitable time.

Contact boxoffice@cokearena.com about a tour change and check the availability and terms for your booking.

The arena's appearance depends on its event schedule, so tours may encounter different production setups.

Choose comfortable clothes and secure shoes with covered toes; the Catwalk has additional footwear safety requirements.

Small bags may be accepted, but some tour areas require belongings to be stored. Check your tour instructions.

Review the venue's entry rules before your tour; dangerous items and objects posing a safety risk are prohibited.

Outside refreshments are restricted. Check your tour package for any included refreshments.

Ask your host where photographs are permitted, as restrictions can apply in particular areas.

Your host will explain where short personal recordings are allowed and any restrictions on streaming or filming.

Obtain approval before bringing professional cameras, drones, tripods or commercial recording equipment.

Routes can change around event preparations and venue operations, so individual tours may visit different spaces.

This part of Access All Areas visits the overhead catwalk and introduces some of the technical work behind live productions.

The published Catwalk guidance specifies a minimum height of 140 cm; confirm all current participation requirements before booking.

Wear secure footwear that covers the toes and comfortable clothes; loose shoes, heels and flip-flops are unsuitable for the Catwalk.

Phones, bags and other loose belongings must be stored before entering the Catwalk area.

Speak with the team before booking if heights, mobility or a medical condition could make the Catwalk unsuitable.

Participation depends on meeting the current safety requirements and following the tour team's instructions.

Children can join the tours subject to the booking requirements; Catwalk participation has a minimum-height condition.

Check the current child-ticket rules when booking; the published tour guidance calls for tickets for guests older than two.

A parent or guardian must supervise children throughout the guided visit.

Stay with your host and group throughout the tour so the team can manage access safely.

Follow the host's safety directions and consult the booking conditions for the consequences of breaching tour rules.

Operational needs can affect the tour schedule or route; consult your current booking terms for changes and cancellations.

Check the cancellation terms attached to your tour booking and contact the team about available options.

Missed-tour and late-arrival conditions are set out in the current booking terms; contact the team about your circumstances.

Check the email used to register for release updates, or ask the team about current Swag availability.

Check the current merchandise selection and event-day kiosk availability for Swag purchases.

The main-foyer kiosk is reached through Entrances A, B and C; staff can help you find it.

Kiosk opening times follow the event schedule, so check the details for your visit.

Follow the collection or delivery instructions provided with your order and confirm the current fulfilment options with the team.

Have your purchase confirmation ready and check the collection instructions for any other required details.

Check the refund conditions provided with your Swag purchase and contact the team about eligibility.

The current Swag purchase terms explain refund eligibility, deadlines, item condition and any exclusions.

Check the exchange terms supplied with your order before bringing an unopened item back.

Consult the current Swag exchange conditions, including deadlines, proof of purchase and restrictions on personalised items.

Purchase quantities can depend on stock and the item; check any limits shown when ordering.

Contact the team or call +971800223388 for help with your Swag order.

Dubai Basketball is the city's professional basketball franchise, founded in 2023, with home games at Coca-Cola Arena.

The basketball configuration can accommodate up to 15,000 spectators, depending on the event layout.

Browse the basketball event listings for upcoming fixtures and game times.

Use the ticket options on the relevant basketball event page to check availability.

Contact the venue team with the game details and your media-access request.

Ask the team about basketball sponsorship opportunities or hosting requirements for your proposed event.

Coca-Cola Arena Connects brings entertainment professionals and emerging talent together for industry discussion, networking and backstage insights.

Ask the communications team for current press materials, venue information and brand guidance.

Contact the communications team to request press releases or information about event announcements.

Send the team your media-pass enquiry with the event and publication details.

Request photography or video accreditation well ahead of the event so the team can review your requirements.

Contact the team before planning a broadcast or livestream to confirm the permissions required.

Media admission depends on accreditation and the event's current terms; ask the team to confirm access arrangements.

Request early access in advance and explain the coverage you need to prepare.

Ask the communications team about interview availability and provide the participant, subject and preferred timing.

Coverage rules vary by show; obtain the current photography, filming and access guidance from the team.

Let the team know promptly if your coverage plans change or you no longer need accreditation.

Ask the communications team for suitable press images or footage and the conditions for using them.

Contact the team to discuss promotional collaboration and the approved event materials available.

The merchandise range can include clothing, accessories, mugs, stickers and show-specific keepsakes.

Some shows offer their own limited merchandise; ask the team about event stock or corporate customisation enquiries.

Check the merchandise section for items currently available to order.

Review the fulfilment options shown for your order, as collection and shipping availability can change.

Sizing depends on the product; the reference range includes Small through XX-Large.

Check the individual jersey's size guide before choosing a fit.

Merchandise payments use supported cards or digital wallets; confirm the available methods when buying.

Enter an eligible promotional code during checkout and check the offer's current conditions.

Quantity restrictions may apply to limited releases; check the product details or ask store staff.

Consult your purchase terms for return and exchange eligibility, then contact the team about the item.

Email boxoffice@cokearena.com with your order reference to ask how to start an eligible exchange.

Ask the team about personalised jersey names, numbers and other available customisation options.

The merchandise kiosk generally operates around events; check the current opening details for your visit.

Your purchase terms set out exchange deadlines, required item condition and product exclusions.

Refer to the promotional offer and purchase terms for any restrictions on returns or exchanges.

For order support, email boxoffice@cokearena.com or call +971800223388.

Ask the team whether advance ordering is available for your chosen event merchandise.

Check the delivery destinations currently offered for your item before placing an order.

Look for merchandise signs on the ground floor and selected venue levels, or ask staff for directions.

Follow the care label supplied with each garment, particularly its washing, drying and print-care instructions.

Email boxoffice@cokearena.com to discuss accessible ticket options and the documentation currently required.

Ask the Box Office about accepted supporting documentation if you do not hold a UAE POD card.

Venue guidance describes wheelchair seating and accessible facilities; confirm your event's seating and route with the Box Office.

The published guidance directs wheelchair users to designated spaces on Levels 1 and 4 rather than the standing floor. Confirm a suitable ticket with the team.

Ask the team about priority entry and Box Office queues, including the documentation needed for your event.

The venue describes designated POD parking; confirm availability and access instructions before travelling.

Contact the team before arrival to discuss assistance from the car park, or ask a parking marshal on site.

Ask the Box Office about the current booth access arrangements and the most suitable way to receive assistance.

Discuss any companion requirements with the Box Office and check the current attendance conditions before booking.

Venue guidance describes accessible concessions, including on Levels 1 and 4; confirm the nearest suitable outlet with staff.

Quiet-space arrangements depend on the event; ask the team about available rooms and how to reach them.

Contact the team before visiting to confirm the current service-animal policy and any documentation requirements.

The venue describes event medical support; ask staff where to find the medical team or request immediate assistance.

Speak with staff about your access needs on arrival and follow the event team's emergency instructions and visual alerts.

Ask staff about the evacuation arrangements for your seating area and any assistance required for wheelchair access.

Venue guidance lists accessible toilets and baby-changing facilities across the levels; staff can identify the nearest suitable room.

Contact the Box Office to discuss seating needs relating to a hidden disability and available options for your event.

Some braille signage is described in venue guidance; confirm the current availability of tactile routes or hearing assistance before visiting.

Ask the team well ahead of your event whether sign-language support is available or can be arranged.

The arena describes participation in the Sunflower Scheme; contact the team to discuss any support you need for your visit.

Expect LED displays and potentially bright or moving visuals; ask about event-specific lighting if you have sensory concerns.

Effects can include flashing lights, smoke or pyrotechnics. Review the event information and ask the team about your particular concerns.

Amplified music and bass can be loud; consider suitable ear protection and discuss sound sensitivities with the team.

Ask reception about headphone availability and borrowing arrangements; bring your own protection if you rely on it.

Entry, intervals and departures can be busy, particularly around the seating bowl, concessions and plaza.

Expect entry screening, which can include a metal detector and additional checks; tell staff if you need assistance.

Check the bag rules for your ticket category before arriving; backpacks are restricted and permitted bags are screened.

Ask the team about current sensory support, as sensory packs are not listed as routinely available in the reference guidance.

Hospitality Suites provide a private setting for groups, combining event views with premium hosting facilities.

Suite layouts in the reference range seat approximately 19 to 45 guests; confirm the capacity of the available suite.

Discuss personalisation options with the team and review the terms of the proposed suite arrangement.

Suite arrangements are generally long-term; contact the team for the current agreement options and conditions.

Use the Hospitality Suite enquiry form or contact the team with your preferred event and group requirements.

Contact the partnerships team with an introduction to your company and the collaboration you have in mind.

Partnership opportunities can include venue branding, audience engagement and hospitality; the agreed package determines the benefits.

Partnership duration depends on the proposed agreement. Ask the team about the available terms.

Send your sponsorship enquiry to the venue team, including the event and type of support you propose.

Contact the events team to discuss your corporate brief, preferred dates and available venue configurations.

Ask the events team about wedding availability, layouts and the services suitable for your celebration.

Capacity depends on the room layout and production needs; share your event brief so the team can assess a suitable configuration.

Discuss catering and audiovisual requirements with the events team to confirm the services included in your proposed package.

Contact the events team with your preferred date, expected attendance and event concept to explore availability and terms.

Ask the team about current guided-tour options and available booking dates.

Contact the team for current vacancies and application instructions relevant to your experience.

Ask the team about any current volunteer opportunities; availability may change between events.

Contact the team to ask about current internship opportunities and the application process.

The reference internship guidance gives a minimum age of 15; check the current eligibility requirements before applying.